FAQ

About MANSEN Products

our main products are camping tents ,beach tents ,kids toy tents ,pet house tent, play tunnel ,Storage basket,foldable football gate and so on.

the main material is eco-friendly polyester can pass the test EN71,REACH,CPSIA, CPSC, CA65, ASTM F963.

In stock sample is free. You only have to bear the shipping cost.If custom new design ,sample cost is 50 usd which would be refunded after you place the official order.

Welcome customized design/patent , we will try our best to make the satisfied sample for you .It’s our responsibility to protect your Design/patent.

OEM & ODM are welcomed if the QTY reach the MOQ .we can print logo ,make color card or color box for you .

About Transaction & Shipping

OEM products :3-7 days for sample and around 35 days for mass production. If we have in stock sample , we can send to you directly.

You can pay by TT transfer to our bank account. 30% paid in advance ,70% paid against the copy of BL.

usually shipping by sea or by train is the cheapest way ,if urgent ,we can shipping by air door to door service. I can quote DDP price for you .

 I can quote door to door price including tax , you do not need pay other tax ,just waiting for the parcel at home.

usually each product have a cloth bag , clients can ask for other opp bag or color box . 10 sets put in a carton .

About After-sales Guarantee

we will send instructions or video show you how to set up and fold the tent.

contact with us to send extra rods and nails .

Check whether the fiberglass rod is damaged,  If it is damaged, it cannot be used to set up the tent.

If the wind is strong, don’t forget to tie the wind rope and push the nails down to the sand or dirt ,can keep the tent stand up well.

This polyester fabric can be washed with water or wiped off with a damp cloth, and then the tent will be clean again after drying.