About MANSEN Products
what is your main products ?
our main products are camping tents ,beach tents ,kids toy tents ,pet house tent, play tunnel ,Storage basket,foldable football gate and so on.
what is the material ? Is it environmentally friendly?
the main material is eco-friendly polyester can pass the test EN71,REACH,CPSIA, CPSC, CA65, ASTM F963.
Can I get one sample ? Should I pay for it?
In stock sample is free. You only have to bear the shipping cost.If custom new design ,sample cost is 50 usd which would be refunded after you place the official order.
I have my own design/patent ,Can you help to make the sample and protect my design/patent?
Welcome customized design/patent , we will try our best to make the satisfied sample for you .It’s our responsibility to protect your Design/patent.
Can I appoint the color or have my own logo in the product?
OEM & ODM are welcomed if the QTY reach the MOQ .we can print logo ,make color card or color box for you .
About Transaction & Shipping
What is the delivery time?
OEM products :3-7 days for sample and around 35 days for mass production. If we have in stock sample , we can send to you directly.
What is the payment terms?
You can pay by TT transfer to our bank account. 30% paid in advance ,70% paid against the copy of BL.
How to ship to my address ? what is the shipping cost ?
usually shipping by sea or by train is the cheapest way ,if urgent ,we can shipping by air door to door service. I can quote DDP price for you .
How about the tax ?do I need to pay tax ?
I can quote door to door price including tax , you do not need pay other tax ,just waiting for the parcel at home.
How about the packing ?
usually each product have a cloth bag , clients can ask for other opp bag or color box . 10 sets put in a carton .
About After-sales Guarantee
how to set up fold the tent ?
we will send instructions or video show you how to set up and fold the tent.
If the accessories are missing ?
contact with us to send extra rods and nails .
check the rod before set up?
Check whether the fiberglass rod is damaged, If it is damaged, it cannot be used to set up the tent.
how to use the ropes and nails?
If the wind is strong, don’t forget to tie the wind rope and push the nails down to the sand or dirt ,can keep the tent stand up well.
how about if the fabric is dirty ?
This polyester fabric can be washed with water or wiped off with a damp cloth, and then the tent will be clean again after drying.